These Store Policies set forth and summarize certain information and policies regarding the sale and purchase of Ranch Life Naturals products through this website.  These Store Policies are part of and must be read in conjunction with our Term and Conditions, Frequently Asked Questions and Privacy Policies.

WEBSITE DISCLAIMER:

This website contains general information about health, and nutrition for people, horses and dogs. None of the information is advice, and should not be considered or treated as a substitute for advice from a healthcare or veterinarian professional.  The contents of this website are for informational purposes only and are not intended to be a substitute for professional medical advice, diagnosis or treatment.  Always seek the advice of your physician, veterinarian or other qualified health professional with any questions you may have regarding a medical condition.

The general information and content on this website are provided “AS IS” without any representations or warranties of any kind, express or implied. Ranch Life Naturals makes no representations or warranties whatsoever in relation to the health information on this website.

You must not rely on the information on this website as an alternative to medical advice from your doctor or other professional healthcare provider. If you think you may be suffering from any medical condition you should seek medical attention. You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information in Company materials or provided by any Company representative, none of which information is intended to be a substitute for medical diagnosis, advice or treatment. If you are considering making any changes to your lifestyle, diet or nutrition, you should consult with your doctor or other healthcare provider before doing so.  Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure or prevent any disease.

Neither the Company nor its representatives are providing any medical or veterinarian advice, and none should be inferred, from any ideas, suggestions, testimonials or other information set forth on this website or in other Company materials or provided over the phone or in email correspondence.  All of the information on this website, whether historical in nature or forward-looking, speaks only as of the date the information is posted on this site, and Ranch Life Naturals does not undertake any obligation to update such information after it is posted or to remove such information from this site if it is not or no longer accurate or complete.

PAYMENT METHODS. For online orders, we accept payment by Visa, Mastercard, & American Express. If a payment is not successfully settled, due to invalid payment method, declined credit, expiration, insufficient funds or otherwise, we reserve the right to cancel your order.  Orders are shipped only after receipt of full payment.  Ranch Life Naturals is not responsible for any charges, errors or losses that may result from any payment method used by you for the purchase of our products.

COUPONS: Coupon codes cannot be combined with any other coupon code, or any other promotional or wholesale discount.

SHIPPING: We generally ship all items within 1 or 2 business days of our receipt and acceptance of an order. If there is a delay affecting our ability to ship generally, we will attempt to conspicuously post that fact on this site. We ship through U.S. Postal Service or UPS, and packages can be tracked through their website.

We currently ship within the United States. 

LOST PACKAGES: If a package gets lost in transit (very rare, though it does happen), Ranch Life Naturals will not be responsible if the tracking information says the package was “delivered,” which means U.S. Postal Service or the courier service successfully delivered the package to the specified address.  If the tracking information says delivered, yet it’s lost anyway, we ask that you check with housemates or family to see if they received the package without telling the intended recipient. This scenario happens fairly often. 

PACKAGE SENT TO WRONG ADDRESS: If a package is sent to the wrong address, and the incorrect address was provided online by a customer, then the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has been returned to us. So please, when ordering, make sure your shipping address is accurate, as making any mistake could significantly delay the delivery.

PRODUCT DEFECTS & DAMAGED PACKAGES: We allow three days from the date of delivery to notify us if there is any type of defect with a product or if the package it was in was damaged in transit. If we aren't notified of defects or damages within the three-day window, it is understood that the package and products were in good condition upon delivery.

RETURNS: